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Herron Fisher is a partnership whose head office is at Satago Cottage, 360a Brighton Road, Croydon CR2 6AL.
Our VAT number is 877 6471 67.
Our partners are authorised to act as Insolvency Practitioners in the UK by the Insolvency Practitioners Association.
We are authorised by the Financial Conduct Authority (registration number FRN662057).
We are registered to hold and use data pursuant to the Data Protection Act
(registration number Z9407077).
INFORMATION REQUIRED UNDER THE PROVISION OF SERVICES REGULATIONS 2009
In order to comply with the Provision of Services legislation, the practice’s professional indemnity insurance is provided by Allied World Assurance Company (Europe) PLC via Willis Ltd of The Willis Building 51 Lime Street London EC3M 7DQ. This professional indemnity insurance provides worldwide coverage, excluding professional business carried out from an office in the United States of America or Canada, and any action for a claim brought in any court in the United States of America or Canada.
Our Insolvency Practitioners are bound by the Insolvency Code of Ethics, which can be found
in this document: 'Ethics Code for Members Jan 2014.pdf', when carrying out all professional work relating to an insolvency appointment. They are also bound by the regulations of their professional body which can be found here: IPA Regulation Guidance
At Herron Fisher we always strive to provide a professional and efficient service; however, we recognise that it is in the nature of insolvency proceedings for disputes to arise from time to time. If you should have cause to complain about the way that we are acting, you should, in the first instance, put details of your complaint in writing to The Partners at Herron Fisher, Satago Cottage, 360a Brighton Road, Croydon CR2 6AL. This will formally invoke our complaints procedure and we will endeavour to deal with your complaint swiftly.
Most disputes can be resolved amicably either through the provision of further information or following negotiations. However, in the event that you have exhausted our complaints procedure and you are not satisfied that your complaint has been resolved or dealt with appropriately, you may complain to the regulatory body that licences the insolvency practitioner concerned. Any such complaints should be addressed to The Insolvency Service, IP Complaints, 3rd Floor, 1 City Walk, Leeds, LS11 9DA; or you may email email@example.com; or you may phone 0845 602 9848 - calls are charged at between 1p and 10.5p per minute from a land line; for mobiles, between 12p and 41p per minute if you are calling from the UK.
Should your complaint relate to the very small range of matters that fall under the supervision of the Financial Conduct Authority, then you have a right to complain to the Financial Ombudsman Service (FOS) in the event that we have not dealt satisfactorily with your complaint within a period of 8 weeks. The FOS may be contacted via www.financial-ombudsman.org.uk; or you may email firstname.lastname@example.org; or you may phone 0300 123 9 123.
Our complaints procedure does not affect any legitimate right of legal action you may have against us.